Return, Refund & Cancellation Policy

At Comfi Cottons, we strive for your complete satisfaction with every purchase. If, for any reason, you’re not entirely satisfied, we’re here to help.

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1. Returns Policy

✅ No questions asked – easy returns!If you’re not fully satisfied, you can return unused items in their original condition and packaging within 7 days of delivery. No hassle, no explanations needed.Please note:

• Items marked non-returnable at the time of order are not eligible.
• Customized items are not returnable or exchangeable.
• Products showing signs of wear and tear will not be eligible for a refund.
• Shipping costs (both forward & return) are to be borne by the customer, as we maintain true wholesale pricing with narrow margins.

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2. Damages & Issues

Please inspect your order upon delivery.If you receive a defective, damaged, or incorrect item, please contact us immediately. We will evaluate the issue and resolve it promptly.

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3. Minor Imperfections Disclaimer

We strive to deliver high-quality hotel-grade linen. However, due to the nature of textile items and bulk packaging, very minor imperfections may occur. Examples include:

• A loose thread here and there
• A small speck of dust
• A light mark that disappears with gentle rubbing or the first wash

⚠️ These are not considered defects and do not affect product functionality or usability.Additionally, as with all fabric-based products, a size variation of up to ±3% (for example, ±1–3 inches on larger items) is considered normal and within textile industry standards due to fabric characteristics, stitching, and finishing processes.👉 If you still wish to return the product for such reasons, you may do so at your cost. Once we receive it, we’ll send you a fresh replacement free of charge, including shipping.

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4. Refunds Process

Refunds take approximately 7 business days from the date the product is picked up and returned to us.Once received and inspected, we will notify you of the refund status. Refunds will be initiated to your original payment method, minus shipping charges (if applicable).

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5. Order Cancellation & Refund

Before Dispatch: If you choose to cancel the order after payment but before dispatch, refunds will be processed after deducting payment gateway charges, as these are charged directly by the service provider and are non-refundable.Deductions applicable:

• 2% of order value + GST for debit card, UPI, net banking, or standard credit card payments.
• 2.75% of order value + GST for corporate credit card payments.

The balance refund amount will be credited back to your original mode of payment within 3–7 working days, depending on your bank’s processing timelines.After Dispatch: Once the parcel has been dispatched, the order cannot be cancelled from our end. However, you may refuse delivery of the parcel at the time of arrival.Once the parcel is returned to us, a refund will be processed after deducting:

• Forward and reverse courier charges, and
• Applicable payment gateway charges (as mentioned above).

The remaining refund amount will then be credited to your original payment method within 3–5 working days after we receive the returned parcel.Customised Orders: Please note that customised or made-to-order products are not eligible for cancellation or refund once confirmed.

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6. Eligibility for Returns

• You must request a return within 7 calendar days of delivery.
• Items must be unused, in original condition, and in original packaging.
• A digital receipt or proof of purchase must be provided.
• Custom-made items are not eligible for return.
• Items sent back without an approved return request will not be accepted.

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7. Contact Us

Email: support@shop4hotel.com At Comfi Cottons, your satisfaction is our priority. Thank you for shopping with us!