Privacy Policy
Introduction
The domain name www.shop4hotel.com (the “Site”) is owned and operated by Comfi Cottons (“Comfi Cottons”, “shop4hotel”, “we”, “us”, or “our”). Your privacy is important to us and we are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use and disclose it, and the choices you have regarding your information.
The laws we follow
We follow applicable Indian laws and best practices for data protection, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act). Where required, we will process personal data in compliance with these laws.
Information we collect
We collect information you provide directly to us and information collected automatically when you use the Site. This includes:
- Personal information you provide: name, email address, postal address, phone number, billing and shipping information, order details, and payment-related information required to fulfill orders (payment processing details are handled by our payment partners).
- Sensitive information: payment card data or UPI/payment identifiers—these are processed securely by our third-party payment processors and are not stored in raw form on our servers.
- Technical and usage data: IP address, device type, browser, operating system, pages viewed, referring/exit pages, and other analytics data collected via cookies, web server logs, and web beacons.
- Third-party data: data we receive from third-party partners (e.g., payment gateways, delivery partners, analytics providers) to process orders, prevent fraud, and improve our Site.
How we use your information
We use the information we collect for the following purposes:
- To process and fulfill your orders, including payment, shipping, and invoicing.
- To communicate with you about your orders, account, and support requests.
- To personalize and improve the Site and our services (analytics, testing, and product recommendations).
- To send marketing communications where you have opted in, and to comply with your opt-out requests.
- To detect, prevent, and respond to fraud or other illegal activities and to protect the security of our Site and users.
- To comply with legal obligations (taxation, record-keeping, and government requests).
Legal basis & consent
By providing your personal information or using our Site, you consent to the collection, use, and processing described in this Policy. Where required by law, we will obtain your explicit consent for processing. You may withdraw consent at any time (subject to legal or contractual restrictions) by contacting us at the email address below.
Cookies & similar technologies
We use cookies, web beacons, local storage, and similar technologies to collect information about activity on the Site and to provide a better user experience. Cookies help us remember your preferences, keep you logged in, and show relevant content and offers.
We may use third-party analytics and advertising providers (e.g., Google Analytics, advertising networks). You can control cookie settings through your browser or device settings, and you can opt out of targeted advertising via industry opt-out mechanisms. Blocking cookies may affect Site functionality.
Third-party services & sharing
We share information with trusted third parties only as necessary to operate the Site and provide services. Third parties may include:
- Payment processors and financial institutions (for payment processing).
- Logistics and delivery partners (for order fulfillment).
- Analytics and marketing providers (for Site analytics, advertising, and email delivery).
- Legal or regulatory authorities when required by law or to protect our rights.
We do not sell your personal information to third parties. Any third party we share data with is required to maintain appropriate security measures and to use data only for permitted purposes.
International transfers
Your information may be processed or stored outside India by our service providers. When personal data is transferred internationally, we take reasonable steps to ensure it is protected in accordance with this Policy and applicable law.
Data retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy, to comply with legal obligations (such as tax and accounting), and to resolve disputes. When data is no longer required, we will securely delete or anonymize it.
Your rights & choices
You have the right to access, correct, update, or delete certain personal information we hold about you. You can also object to certain processing, request restriction, or withdraw consent where applicable. To exercise these rights, contact us at comficotton@gmail.com. We will respond to verified requests within a reasonable timeframe and as required by law.
Security
We implement reasonable administrative, technical, and physical safeguards to protect personal data from unauthorized access, disclosure, alteration, or destruction. These include SSL/TLS encryption on the Site, secure payment gateways, and access controls. While we strive to protect your data, no system is completely secure—if a breach occurs, we will follow applicable notification laws and take remedial actions.
Children
Our Site is not intended for children under the age of majority. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete such data.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be posted on the Site with a revised “Last updated” date. Your continued use of the Site after changes indicates your acceptance of the revised Policy.
Contact information
Comfi Cottons
Ward No.41, Jyoti Nagar, Near Don Bosco School,
Siliguri, West Bengal, India — 734001
Phone: +91 97550 77213 / +91 94139 28918
Email: comficotton@gmail.com
If you have questions about this Privacy Policy or our data practices, please contact us at the email above.
Last updated: 28-10-2025